Position Title: Human Resources Manager

Reports To: CEO

Location: Middleborough, MA

Classification: Exempt, Full-Time

Position Summary

The Human Resources Manager is a senior, strategic, and hands-on individual responsible for leading and executing all aspects of the Human Resources function for Ockers Technologies. This role directly manages the full employee lifecycle, HR operations, benefits administration, employee relations, and multi-state compliance.

The HR Manafer serves as the primary HR partner to employees, managers, and senior leadership. This position requires strong judgment, confidentiality, and the ability to balance strategic planning with day-to-day execution in a fast-paced, evolving organization.

Key Responsibilities

HR Operations & Full Employee Lifecycle

• Manage and execute all core HR functions, including onboarding, offboarding, job changes, promotions, and personnel record maintenance.

• Serve as the primary point of contact for all employee and manager HR inquiries.

• Ensure consistent execution of HR programs, practices, and processes across the organization.

Employee Relations & Performance Management

• Lead employee relations matters including investigations, corrective actions, and conflict resolution.

• Coach managers on performance management, documentation, and disciplinary processes.

• Ensure fair, consistent, and compliant application of policies and practices.

Compliance & Risk Management

• Maintain compliance with federal, state, and local employment laws across all operating states.

• Maintain accurate compliance documentation, personnel records, and required reporting.

• Respond to unemployment claims, wage audits, leave law requirements, and regulatory investigations.

• Develop, update, and communicate HR policies, procedures, and the employee handbook.

Benefits & Leave Administration

• Administer all benefit programs, including medical, dental, vision, life/AD&D, disability, PFML/state leave programs, and 401(k).

• Reconcile monthly benefits invoices and ensure accurate carrier billing for active, terminated, and leave-status employees.

• Lead and coordinate annual open enrollment and renewal activities with brokers and carriers.

• Manage all leave programs, including FMLA, PFML, ADA accommodations, and state-specific leaves.

Recruiting & Talent Acquisition

• Lead and execute the full-cycle recruiting process, including job postings, candidate screening, interview coordination, background checks, and offer generation.

• Manage new hire orientation and ensure a consistent onboarding experience.

• Support workforce planning, headcount forecasting, and hiring strategies.

HR Systems, Data & Process Improvement

• Manage HRIS administration, system workflows, data integrity, and reporting.

• Track and analyze HR metrics, including turnover, absenteeism, engagement, and time-to-fill.

• Identify, recommend, and implement process improvements to increase HR efficiency, accuracy, and employee experience.

Leadership Partnership & Organizational Support

• Serve as a strategic advisor to the CEO and leadership team on HR strategy, talent planning, and organizational structure.

• Support communication strategies, culture initiatives, engagement programs, and change management efforts.

• Provide HR guidance during business changes, restructuring, or reorganizations.

Qualifications

Required Skills/Abilities

• Strong interpersonal, communication, negotiation, and conflict-resolution skills.

• Excellent organizational skills with strong attention to detail.

• High level of integrity, professionalism, and confidentiality.

• Demonstrated ability to work independently, manage competing priorities, and make sound decisions.

• Proficiency in employment law and multi-state compliance.

• Strong HRIS, payroll, and Microsoft Office Suite skills.

Education and Experience

• Bachelor's degree in Human Resources, Business Administration, or related field required.

• 7 – 10+ years of progressive HR experience

• Strong experience in employee relations, compliance, benefits administration, and HR operations

• Experience in a multi-state or growing organization preferred.

Licenses and Certifications

• SHRM-CP or SHRM-SCP highly desired.

Physical & Work Requirements

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift 15 pounds at times.

• Must be able to access and navigate each department at the organization's facilities.

Pay: $85,000.00 - $120,000.00 per year

Benefits

• 401(k)

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Work Location: In person