Salary: $100,000 - $105,000

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

Job Summary

As the HR Manager, you will serve as a key business partner, driving employee relations, recruitment, training, and diversity initiatives. This role requires a strong focus on union environments and labor relations, along with the ability to coach leaders and support a multi-site operation. This role is in-person.

Key Responsibilities

Labor Relations

• Serve as the primary HR liaison for union-represented employees, ensuring consistent interpretation and application of collective bargaining agreements (CBAs) across multiple accounts

• Support grievance processes by conducting thorough investigations in collaboration with unit management and maintaining strong HR documentation

• Partner with Operations leadership to resolve labor issues at the lowest appropriate level while minimizing organizational risk

• Support contract negotiations through preparation, data analysis, and participation as a key HR advisor

• Provide strategic guidance on labor trends, risk mitigation, and workforce planning

• May require some travel between New England account locations

Training & Development

• Conduct management training on key HR topics such as:

Performance management

• Terminations

• Sexual harassment

• Progressive discipline

• Deliver onboarding and new hire orientation programs

• Facilitate HR workshops and training sessions to enhance leadership capability

Recruitment & Talent Strategy

• Support frontline recruitment efforts and improve applicant flow

• Partner with managers to develop and execute recruitment plans

• Represent the organization at job fairs, universities, and community events

• Build strategic partnerships to strengthen employer branding

Workforce Insights & Retention

• Conduct exit interviews and analyze trends

• Develop recommendations to reduce turnover and absenteeism

• Support associate engagement and satisfaction initiatives

• Identify critical workforce needs and implement improvement plans

Operational Partnership

• Participate in operational meetings to increase HR visibility

• Support internal surveys and communicate actionable insights

• Conduct HR assessments and drive continuous improvement initiatives

Preferred Qualifications

• Bachelor’s degree required (Master’s preferred)

• 5 years of HR generalist and employee relations experience; experience managing multiple units is a strong plus

• Strong experience in labor relations and union environments

• Background in high customer-facing, service-driven industries (preferred)

• Abiltiy to interpret legal and financial documents

• Ability to analyze data and draw conclusions

• Ability to communicate effectively with diverse stakeholders

• PHR/SPHR certification is a plus

Apply to Chartwells Higher Education today!

Chartwells Higher Education is a member of Compass Group USAClick here to Learn More about the Compass Story*Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Applications are accepted on an ongoing basis.

Chartwells Higher Ed maintains a drug-free workplace.

Associates at Chartwells Higher Ed are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

• Paid Parental Leave

• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_ChartwellsHED.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Req ID: 1575818

Chartwells HE

KRISTINA MCCARTHY

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Job industries: Food and Beverage Services
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