Manager – Human Resources – Terrea & Isle by Wonderla

Location: Bengaluru (Onsite)

Reports To: GM – Terrea & Isle

About the Role

Terrea and Isle by Wonderla are premium hospitality brands that offer guests distinctive experiences rooted in comfort, nature and exceptional service.

We are looking for a dynamic and experienced HR professional to manage day-to-day HR operations for both resorts. You will partner with every department on hiring, employee relations, compliance, payroll coordination and engagement, and help build a respectful, service-oriented culture for a large operational workforce.

The ideal candidate has a strong hotel, resort background and hands-on experience across the full HR cycle.

Key Responsibilities

HR Operations & Reporting

• Manage day-to-day HR operations and ensure HR policies, procedures and processes are implemented consistently

• Maintain accurate, up-to-date employee records and HR documentation

• Partner with department heads to address employee-related and operational HR matters

• Prepare regular HR MIS covering manpower, attrition, absenteeism, recruitment, training, overtime and employee relations

• Analyse HR data, highlight trends and concerns, and share timely reports with the Resort Head and Corporate HR

Manpower Planning & Recruitment

• Work with department heads on manpower planning and hiring requirements

• Manage end-to-end recruitment, including sourcing, screening, interviewing and selection

• Ensure timely deployment of manpower based on operational needs and business volumes

• Build and maintain a talent pipeline for key roles across F&B, housekeeping, front office and other hospitality functions

Employee Relations & Discipline

• Act as the point of contact for employee concerns, grievances and workplace issues, and support fair resolution of conflicts

• Ensure adherence to company policies, procedures and workplace standards

• Support disciplinary proceedings and documentation in coordination with the Resort Head and Corporate HR

• Promote a positive, respectful and service-oriented workplace culture

Training, Performance & Development

• Identify training needs in consultation with department heads

• Coordinate induction and onboarding for new employees

• Support training programmes on guest service, hospitality standards, safety, grooming and behavioural competencies, and track their effectiveness

• Coordinate the performance appraisal process, ensure timely reviews, and support managers in setting expectations and addressing development needs

• Support employee development and career growth initiatives

Statutory Compliance

• Ensure compliance with applicable labour laws and statutory requirements

• Coordinate statutory registers, records, notices, returns and documentation

• Support compliance relating to PF, ESI, Bonus, Gratuity, Minimum Wages, Payment of Wages, Contract Labour and other applicable regulations

• Liaise with internal teams, consultants and statutory authorities, and ensure timely closure of compliance requirements

Payroll & Attendance Management

• Coordinate with payroll teams for accurate and timely monthly payroll processing

• Monitor attendance, leave, overtime, shift schedules and other payroll inputs

• Verify employee data, resolve payroll queries and maintain strong controls over attendance and manpower records

Employee Engagement & Welfare

• Plan and run employee engagement activities, recognition programmes and retention initiatives

• Conduct employee interaction sessions and gather feedback to improve satisfaction and workplace experience

Employee Lifecycle & Exit Management

• Ensure smooth onboarding and induction of new joiners

• Coordinate confirmations, transfers, promotions and other employee movements

• Manage separations, including exit interviews, clearances, final settlements and exit documentatio

Qualifications & Experience

• Postgraduate degree: MBA in Human Resources or MSW (Master of Social Work)

• 8-12 years of progressive HR experience in hotels or resorts

• Fluent in Kannada (spoken and written), with the ability to communicate effectively with a local workforce

• Strong hands-on experience in HR operations, recruitment, employee relations and statutory compliance

• Experience managing a large operational workforce (preferred)

• Good knowledge of labour laws, HR MIS, attendance and payroll processes

• Strong communication, interpersonal and negotiation skills

• Ability to handle grievances and disciplinary matters professionally, with high integrity and confidentiality

• Strong problem-solving, decision-making and organisational skills, with the ability to manage multiple priorities in a fast-paced hospitality environment