Description

East Bay Community Action Program is hiring a new Associate Vice President, Family Development to bring structure, accountability, and momentum to the safety-net programs that serve East Bay families every day.

Family Development is the division where EBCAP meets people at their most urgent moments: housing assistance, energy and heating support, food security, case management, community development, and adult education, delivered across multiple sites and funding streams. EBCAP is shifting to a professional, data-driven operating model, and this newly created role is central to that shift.

Reporting to the Vice President, Family Development, you will take direct operational charge of several of the division's largest program areas. You will supervise directors and managers, assess what is working and what is not, and tighten the budgets, contracts, and compliance practices that keep services funded and running. You will serve as the VP's trusted second, with full operational authority for the division in the VP's absence.

You will build something, not maintain it. This is a newly established position, in a division that is being rebuilt around clear standards, reliable data, and accountable leadership. You will shape how the role works, and the results will be visible.

You will have real authority. You will manage and formally evaluate directors and managers, own operational decisions across several programs, and step into full divisional leadership when the VP is out.

You will do turnaround work that matters. If you are at your best when you walk into a complex program, read the budget and the data, find what is off, and fix it with the people who run it, this role was designed for you.

Your work reaches families directly. Better budgeting, stronger compliance, and sharper case management mean more households housed, heated, and fed, and fewer funding gaps for the people who rely on us.

You will work across an integrated agency. EBCAP combines social services, primary and dental care, behavioral health, and Head Start, and our programs serve overlapping populations across the lifespan. You will partner with the Strategic Initiatives and Quality teams and with leaders across the agency, and you will represent the division to funders, government bodies, and community partners.

You will be supported in growing. EBCAP invests in leaders through employer-paid training and tuition reimbursement, in a culture that is moving toward professional standards, transparent expectations, and data-informed decisions.

Key Responsibilities

Divisional Leadership

• Serve as the primary extension of the Vice President, Family Development, assuming full operational charge of the division in the VP's absence so that service delivery and decision-making continue without interruption.

• Oversee day-to-day operations across several of the division's major program areas, holding each to a consistent standard of service and accountability.

• Act as the point of contact for program challenges, diagnosing root causes and driving corrective action.

Staff Leadership and Accountability

• Directly manage, mentor, and formally evaluate supervisors, program managers, and administrative personnel across the division.

• Set clear performance expectations, monitor results, and hold staff accountable to them.

• Support staff development and build leadership capacity within the division.

Fiscal Management

• Lead budget development and monitoring for assigned departments.

• Oversee grant administration and the performance of vendors and subcontractors.

• Ensure spending stays aligned with approved budgets and funder requirements.

Compliance

• Ensure strict compliance with all applicable local, state, and federal laws and program-specific guidelines across every program area.

• Identify compliance gaps promptly and see that they are corrected on time.

Program Evaluation and Quality Improvement

• Use program data to guide decisions and meet funder reporting requirements.

• Partner with EBCAP's Strategic Initiatives and Quality teams to run analyses and strengthen program quality.

• Build your own expertise in outcome measurement and quality improvement so you can lead it across the division.

External Partnerships

• Serve as a liaison to community partners, funders, and government bodies.

• Represent the division in interagency meetings and coordinate service delivery with partner organizations.

Skills, Knowledge & Expertise

Required

• Bachelor's degree (Master's degree preferred).

• Four to nine years of progressively responsible leadership experience, including one to three years in a high-level administrative or managerial role.

• Demonstrated fiscal management ability, including budget development, monitoring, and grant compliance.

• Strong working knowledge of or interest in the laws and regulations governing social services programs.

• Proven ability to supervise, mentor, and hold accountable managers and staff across multiple program areas.

• Strong critical thinking and problem-solving skills, with the ability to make sound operational decisions independently.

• Strong understanding of sound case management practices.

• Experience analyzing and reporting program outcomes using data platforms.

• Effective public communication skills, including the ability to represent the division to funders, government bodies, and community partners.

• Continual learner mindset

Preferred

• Experience within a multi-program human services agency.

• Master's degree in Public Administration, Public Health, or a related human service field.

What will set you apart

• A record of assessing programs, budgets, and staff, and leading corrective or turnaround efforts.

• Comfort working with data, setting standards, and having direct performance conversations with warmth and clarity.

Job Benefits

For full-time employees working 30-40 hours per week, EBCAP offers

• Subsidized comprehensive medical and dental insurance plans (BCBSRI)

• Supplemental vision insurance

• Voluntary medical and dependent care flexible spending accounts

• Up to 3% matching 403(b) retirement plan after one year of employment

• Employer-paid life insurance and long-term disability

• Generous paid time off, including vacation, holidays, personal days, and sick time

• Mileage reimbursement

• Tuition reimbursement

• Employer-paid training opportunities

• Employee assistance program

East Bay Community Action Program is a private, nonprofit 501(c)(3) health and human services organization serving Rhode Island's East Bay. Our programs include Family Development, primary and dental care (FQHC), behavioral health (CCBHC), and Head Start. Our mission is to provide high quality, comprehensive, and accessible health and human services to assist people to achieve their fullest potential.

EBCAP is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. We provide reasonable accommodations to qualified individuals with disabilities and for religious observances.

About East Bay Community Action Program

East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible health and human services to people across eastern Rhode Island. Founded as part of President Johnson's War on Poverty in 1965, EBCAP now serves ten communities with over 20 distinct programs — including primary medical and dental care, behavioral health services, early childhood education, and community support programs for children, youth, families, adults, and seniors.

Our 521 employees work across more than ten locations, addressing everything from immediate needs like food and housing to long-term health and wellness. If you are looking to make a meaningful impact on the lives of Rhode Islanders, we encourage you to apply.

Equal Opportunity Employer

East Bay Community Action Program (EBCAP) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

EBCAP is a federal contractor subject to Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA). We take affirmative action to employ, advance in employment, and otherwise treat qualified individuals with disabilities and protected veterans without discrimination in all employment practices.

If you require a reasonable accommodation to participate in the application or interview process, please contact People Operations at [email protected] (401) 431-9870 x1615.