Billing Analyst Job Description and Responsibilities

The Billing Analyst role is responsible for ensuring accurate and timely invoicing, account reconciliations and resolution of billing enquiries. This position is suitable for candidates with experience in accounts receivable, strong numerical skills and a methodical approach to financial processes.

Billing Analyst Job Profile

The Billing Analyst analyses billing data, prepares invoices and maintains the integrity of the billing ledger to support revenue collection and financial reporting. The role requires close attention to detail and regular collaboration with commercial and finance colleagues to ensure customer accounts are billed correctly and disputes are resolved promptly.

The purpose of the role is to reduce billing errors, improve cash flow through effective accounts receivable management and support month-end and audit activities by providing clear documentation and reconciliations.

Billing Analyst Job Description

The Billing Analyst oversees the end-to-end billing cycle, from data validation and invoice generation to posting transactions and following up on outstanding balances. Responsibilities include verifying billing inputs against contract terms, processing adjustments and ensuring all billing activity complies with internal controls and statutory requirements.

The role operates within a transactional finance environment and will involve regular interaction with sales, account management and finance teams to investigate discrepancies and manage customer enquiries. The post holder must meet regular deadlines for invoicing and month-end close while maintaining accurate records to support reporting and audit requests.

Billing Analyst: Duties and Responsibilities

• Prepare and issue accurate customer invoices in line with contract terms and billing schedules
• Validate billing data for completeness and accuracy prior to invoice generation
• Reconcile accounts receivable balances and investigate variances
• Process billing adjustments, credit notes and refunds with appropriate authorisation
• Post billing transactions and maintain the billing ledger and supporting documentation
• Monitor ageing reports and escalate overdue accounts for recovery action
• Respond to and resolve customer billing enquiries in a timely and professional manner
• Collaborate with sales and account managers to clarify pricing, discounts and contract terms
• Prepare regular billing and collections reports for finance and management review
• Support month-end and quarter-end close activities relating to revenue and receivables
• Provide documentation and explanations for internal and external audit processes
• Document billing procedures and maintain controls to reduce errors and improve efficiency
• Identify and recommend process improvements to enhance accuracy and reduce processing time
• Assist in ad hoc finance projects related to billing and revenue operations

Billing Analyst: Requirements and Qualifications

• Bachelor's degree in finance, accounting, business or a related discipline or equivalent practical experience
• Proven experience in billing, accounts receivable or revenue operations
• Strong numerical ability and high attention to detail
• Good analytical and problem solving skills with the ability to investigate discrepancies
• Clear written and verbal communication skills for internal and customer interactions
• Ability to manage multiple priorities and meet strict deadlines
• Proficiency with spreadsheets and data manipulation for reconciliation and reporting
• Understanding of invoicing principles, VAT or GST concepts and reconciliation procedures
• Knowledge of internal control and audit documentation requirements
• Team working skills and the ability to liaise effectively across functions
• Discretion and integrity when handling confidential financial information
• Continuous improvement mindset with a focus on process efficiency
• Willingness to support month-end close and ad hoc financial projects