3 mins readBusiness Operations Manager Job Profile
The Business Operations Manager leads and coordinates operational activities to ensure efficient service delivery and alignment with organisational objectives. The role is responsible for translating strategy into executable operational plans, improving processes, and maintaining service quality across functions.
Reporting to senior management, the post holder will balance day to day operational management with medium term improvement initiatives, provide leadership to operational teams and act as a primary contact for cross functional coordination and escalation.
Business Operations Manager Job Description
The Business Operations Manager oversees core operational processes, monitors performance against key indicators and implements changes to increase efficiency and reduce risk. The role requires collaboration with finance, HR, IT and service teams to ensure resources are allocated effectively and operations support business priorities.
Responsibilities include designing and maintaining operational controls, driving continuous improvement projects, managing vendor and contractor relationships where applicable, and preparing regular operational reports for senior leadership. The post holder will also lead incident response and escalation for operational issues and support change management activities to embed new ways of working.
The role operates in a fast paced environment with competing priorities and requires the ability to manage multiple projects concurrently, influence stakeholders at all levels and make data informed decisions to maintain service continuity and performance standards.
Business Operations Manager: Duties and Responsibilities
- Develop and implement operational plans that support organisational objectives and performance targets
- Manage daily operations to ensure consistent service quality and timely delivery of outputs
- Establish, monitor and report on key performance indicators to measure operational effectiveness
- Lead continuous improvement initiatives to streamline processes and reduce waste
- Coordinate cross functional projects and act as a liaison between business units
- Oversee resource planning and allocation to meet workload demands and deadlines
- Manage operational risk, compliance requirements and incident escalation procedures
- Prepare and present operational reports, trend analysis and recommendations to senior management
- Supervise, coach and develop operational team members to build capability and resilience
- Maintain vendor and supplier relationships to ensure contractual performance and value for money
- Support budget planning and control by providing operational forecasts and efficiency proposals
- Implement and monitor standard operating procedures and quality controls
- Drive change initiatives and support adoption of new processes and governance arrangements
- Ensure documentation of processes and maintain knowledge transfer within the team
Business Operations Manager: Requirements and Qualifications
- Degree in business, operations management or related discipline, or equivalent experience
- At least five years practical experience in operational management or a similar role
- Proven experience leading teams and managing cross functional stakeholders
- Strong analytical skills with the ability to interpret data and present clear insights
- Experience delivering process improvement initiatives and embedding changes
- Excellent verbal and written communication skills for diverse audiences
- Ability to prioritise workload, manage competing deadlines and work under pressure
- Sound understanding of governance, risk management and compliance practices
- Experience in budget monitoring and resource planning
- Good problem solving and decision making skills with attention to detail
- Ability to develop and maintain strong working relationships across functions
- Professionalism, resilience and a continuous improvement mindset