Computer Technician Job Description and Responsibilities

A Computer Technician provides hands-on technical support to maintain, diagnose and repair computer hardware and basic software issues. Candidates with practical experience in PC assembly, component replacement, user support and routine system maintenance should apply. The role suits detail-oriented problem solvers who communicate clearly and work methodically to keep equipment operational.

Computer Technician Job Profile

This role is responsible for ensuring desktop and workstation hardware and related peripherals are installed, configured and functioning to meet operational needs. The Computer Technician works under general supervision and follows documented procedures, escalating complex faults to senior technical staff where required.

The purpose of the role is to maintain reliable end-user computing environments by performing routine maintenance, fault diagnosis and timely repairs while supporting user requests and maintaining accurate service records.

Computer Technician Job Description

The Computer Technician carries out day-to-day technical tasks that keep computer systems and peripherals running efficiently. Responsibilities include installing and configuring hardware components, performing repairs and replacements, applying standard software installations, and ensuring correct cable management and device connectivity. The role requires practical troubleshooting skills, safe handling of equipment and adherence to health and safety procedures.

Work is typically performed in office or workshop environments and involves direct contact with end users. The technician must prioritise tasks, manage a basic parts inventory, document interventions and provide clear guidance to non-technical staff. Where incidents exceed routine scope, the technician will produce accurate fault reports and liaise with higher-level technical teams.

Computer Technician: Duties and Responsibilities

• Assemble, disassemble and install desktop PCs and peripheral devices.
• Diagnose hardware faults and replace defective components such as hard drives, memory and power supplies.
• Install and configure operating systems and standard application software according to procedures.
• Troubleshoot connectivity issues between workstations and network resources at a basic level.
• Perform routine preventative maintenance, cleaning and hardware inspections.
• Maintain an accurate inventory of spare parts and consumables and report low stock levels.
• Provide first-line support to end users, resolving common technical enquiries and requests.
• Backup and restore user data following established guidelines and escalation routes.
• Document service calls, repair actions and outcomes in the ticketing or record system.
• Test systems after repair to confirm functionality and user access to required resources.
• Follow safety procedures for electrical equipment and ensure safe disposal of replaced components.
• Escalate complex or persistent faults to senior technicians with clear diagnostic information.
• Assist with setup of new workstations and ensure proper ergonomic configuration.
• Support hardware lifecycle activities including decommissioning and secure data sanitisation.

Computer Technician: Requirements and Qualifications

• Diploma, certificate or equivalent education in computing, electronics or a related technical field.
• Proven practical experience in PC hardware repair and basic software installation.
• Understanding of desktop operating systems and standard application suites.
• Basic knowledge of networking concepts such as IP addressing and wired connectivity.
• Good diagnostic and problem solving skills with attention to detail.
• Clear verbal and written communication skills suitable for user support.
• Ability to maintain accurate records and document technical work clearly.
• Manual dexterity and safe handling practices for electronic components.
• Ability to prioritise tasks and manage multiple small-scale repairs efficiently.
• Customer service orientation and experience supporting non-technical users.
• Willingness to work flexible hours when required and to attend brief on-site visits.
• Awareness of basic information security principles and data protection requirements.