Insurance Broker Job Description and Duties

An Insurance Broker acts as an intermediary between clients and insurers, advising on cover, sourcing suitable policies and managing renewals. This role is suited to professionals with insurance knowledge, strong client service skills and the ability to assess risk and negotiate terms on behalf of clients. Applicants should be client focused, commercially aware and comfortable working to targets and regulatory requirements.

Insurance Broker Job Profile

The Insurance Broker provides expert advice to individual and commercial clients on insurance needs, identifies appropriate products from multiple insurers and negotiates policy terms. The purpose of the role is to protect clients from financial loss by placing suitable cover, managing policy lifecycles and facilitating claims where necessary.

The role requires relationship management, technical knowledge of insurance products and an ability to interpret policy wordings and regulatory obligations. Brokers often build a book of business, develop referral sources and work closely with underwriters to secure competitive terms for clients.

Insurance Broker Job Description

The Insurance Broker is responsible for assessing client risk, preparing proposals and obtaining quotations from insurers. Duties include analysing client circumstances, recommending appropriate cover, negotiating premiums and policy terms and presenting options clearly to clients. Brokers maintain accurate records of advice and decisions and ensure documentation meets regulatory and audit requirements.

Work is primarily office based with regular client meetings and occasional site visits. The role requires prioritising multiple cases, managing renewals and endorsements, and liaising with claims handlers to support clients through the claims process. Brokers are expected to maintain up to date technical knowledge and complete relevant continuing professional development.

Insurance Broker: Duties and Responsibilities

• Assess client insurance needs through fact finding and risk analysis.
• Source and compare insurance products from a panel of insurers.
• Prepare and present quotations and recommendations to clients in clear terms.
• Negotiate policy wordings, limits and premiums with underwriters.
• Complete policy placement and ensure accurate documentation is issued.
• Manage policy renewals and advise clients on changes to cover or exposure.
• Provide advice and support during the claims process and liaise with insurers on behalf of clients.
• Maintain client records and ensure compliance with regulatory and recordkeeping standards.
• Develop and maintain client relationships to grow a book of business.
• Monitor market developments and update clients on new products or regulatory changes.
• Work to commercial targets for new business and retention while maintaining service standards.
• Coordinate with internal teams such as underwriting, operations and compliance for efficient service delivery.
• Undertake ongoing professional development and maintain relevant professional qualifications.

Insurance Broker: Requirements and Qualifications

• Minimum of 2 years experience in insurance broking, underwriting or related role preferred.
• A level 3 or equivalent qualification in insurance or a degree in a relevant discipline is desirable.
• Professional qualifications from a recognised insurance body such as CII or equivalent are highly regarded.
• Strong knowledge of commercial and personal lines products and policy wordings.
• Excellent verbal and written communication skills with the ability to explain complex terms clearly.
• Demonstrated negotiation skills and commercial awareness.
• High level of numeracy and attention to detail in documentation and calculations.
• Understanding of regulatory requirements and conduct standards applicable to insurance intermediation.
• Proven ability to manage multiple priorities and work to deadlines in a target driven environment.
• Good interpersonal skills with a customer focused approach to service delivery.
• Ability to work independently and as part of a team with sound problem solving skills.
• Willingness to attend client meetings and occasional site visits as required.