IT Coordinator Job Description: Role, Duties and Requirements

The IT Coordinator role is for a practical, organised IT professional who can manage day-to-day IT operations and support delivery. Candidates with experience in technical support, asset management and vendor coordination who can communicate clearly with non-technical stakeholders should apply.

IT Coordinator Job Profile

The IT Coordinator is responsible for coordinating IT services, maintaining infrastructure records and ensuring users receive timely and professional technical support. This role acts as a central point of contact between end users, IT suppliers and internal teams to maintain continuity of IT services.

The purpose of the role is to keep systems operational, enforce basic IT processes and assist with small-scale projects and rollouts that improve reliability and user experience. The role requires both technical aptitude and strong organisational skills.

IT Coordinator Job Description

An IT Coordinator manages the delivery of day-to-day IT services, logs and tracks incidents, and ensures requests are resolved according to agreed service levels. The post-holder will prepare and maintain IT documentation, manage hardware and software inventories, and coordinate maintenance windows and routine updates.

The role involves working with suppliers to arrange repairs, replacements and installations, and supporting procurement activities by preparing specifications and comparing quotes. The IT Coordinator will also assist project leads with small deployments, user onboarding and system testing, while escalating complex issues to senior technical staff.

Expect regular interaction with non-technical colleagues, clear written and verbal communication, and responsibility for producing regular reports on incidents, asset status and service performance. The role may require occasional after-hours availability for planned maintenance or urgent incidents.

IT Coordinator: Duties and Responsibilities

• Act as first or second line point of contact for IT incidents and service requests, logging and prioritising issues.
• Monitor and track incident progress to resolution and communicate status updates to users and stakeholders.
• Maintain accurate hardware and software asset registers and licence records.
• Coordinate installation, configuration and basic troubleshooting of user devices and peripherals.
• Support user account management, access permissions and password reset processes in line with policies.
• Arrange and oversee maintenance, repairs and warranty work with third-party suppliers.
• Prepare and maintain technical and process documentation, including runbooks and user guides.
• Assist with patch coordination, routine updates and backup checks under supervision of senior staff.
• Support small IT projects and rollouts, including testing, deployment and user communication.
• Monitor basic network and system health indicators and escalate anomalies to appropriate teams.
• Assist with procurement activities by obtaining quotes, tracking orders and managing asset tagging.
• Produce regular reports on incident trends, asset status and service performance metrics.
• Provide training and guidance to end users on standard IT procedures and self-help resources.
• Ensure compliance with IT policies and support security awareness by reporting and documenting security incidents.

IT Coordinator: Requirements and Qualifications

• Bachelor's degree in information technology, computer science or a related discipline, or equivalent practical experience.
• Typically 2 to 4 years' experience in an IT support or coordination role.
• Practical understanding of networking fundamentals and common IT infrastructure components.
• Experience with user support, incident management and basic system administration tasks.
• Strong written and verbal communication skills with the ability to explain technical issues to non-technical users.
• Good organisational skills and attention to detail in maintaining records and documentation.
• Ability to prioritise workload and manage multiple concurrent requests under service level expectations.
• Customer service orientation and a methodical problem-solving approach.
• Familiarity with procurement processes and supplier coordination for IT hardware and services.
• Willingness to be available for occasional out-of-hours work for maintenance or incident response.
• Experience producing operational reports and performance metrics.
• Relevant IT certifications or training desirable, demonstrating continuing professional development.
• Commitment to following information security policies and data protection requirements.