Marketplace Manager Job Description: Responsibilities and Requirements

The Marketplace Manager oversees online marketplace operations, vendor relationships and product performance to drive commercial results. This role is suitable for candidates with experience in e-commerce, vendor or partner management, catalogue optimisation and cross-functional coordination who can combine commercial insight with operational rigour.

Marketplace Manager Job Profile

The Marketplace Manager is responsible for developing and executing the operational strategy for one or more marketplaces. The role focuses on ensuring product availability, optimising listings and pricing, managing vendor performance and delivering a reliable customer experience while meeting commercial targets.

The post requires close collaboration with commercial, marketing, logistics and customer service teams to translate business priorities into marketplace initiatives. The incumbent will analyse performance data to identify opportunities for growth, oversee onboarding and governance of partners, and maintain high standards of catalogue quality.

Marketplace Manager Job Description

The Marketplace Manager plans and delivers marketplace activity that improves sales, margin and customer satisfaction. Day to day responsibilities include managing partner relationships, setting and monitoring performance standards, implementing catalogue and pricing strategies, and coordinating launches and promotions. The role operates within a fast-paced environment where prioritisation, problem solving and stakeholder management are essential.

The Manager is expected to define operational processes, establish reporting and KPIs, and drive continuous improvement across workflows. They will use performance insight to recommend commercial actions, mitigate risks such as compliance or inventory issues, and ensure timely resolution of marketplace incidents. Regular communication with leadership and cross-functional teams is required to align marketplace plans with broader business objectives.

Marketplace Manager: Duties and Responsibilities

• Define and deliver marketplace strategy aligned with commercial objectives and growth targets.
• Manage onboarding, performance and compliance of sellers or partners to maintain marketplace standards.
• Optimise product listings, descriptions and taxonomy to improve discoverability and conversion.
• Develop and implement pricing and promotional strategies to maximise sales and margin.
• Monitor inventory and availability, coordinating with supply chain to prevent stock issues.
• Set and track KPIs and operational metrics, producing regular performance reports and insights.
• Investigate and resolve marketplace incidents, disputes or service failures in a timely manner.
• Lead cross-functional projects to improve listing quality, customer experience and fulfilment efficiency.
• Manage contractual and commercial arrangements with vendors, negotiating terms where required.
• Establish and maintain governance, policies and processes for marketplace operations.
• Collaborate with marketing to plan and execute launches, campaigns and promotional calendars.
• Analyse customer feedback and returns data to inform product and service improvements.
• Coach and develop operational teams or external partners to raise performance standards.
• Identify and implement automation or process improvements to increase operational efficiency.

Marketplace Manager: Requirements and Qualifications

• Bachelor degree in Business, Commerce, Economics, or a related discipline or equivalent experience.
• Proven experience managing marketplace operations, e-commerce or vendor programmes.
• Strong commercial acumen with experience in pricing, promotions and margin management.
• Experience in catalogue management, product listing optimisation and taxonomy governance.
• Analytical skills with the ability to interpret performance data and translate insight into action.
• Excellent stakeholder management and communication skills across internal and external partners.
• Demonstrable project management experience and ability to manage multiple priorities.
• Knowledge of compliance, contract management and vendor governance in a marketplace context.
• Problem solving skills with a structured and methodical approach to incident resolution.
• Experience setting and reporting on KPIs and operational metrics to senior stakeholders.
• Ability to work in a fast paced environment and adapt to changing commercial priorities.
• Attention to detail and high standards for catalogue quality and customer experience.